FAQs

OASIS information is reviewed alongside the clinical record to support diagnosis selection and check for consistency, but coding is based on the documentation as a whole rather than the OASIS alone.

Coding is completed under physician-led (MD) oversight. Diagnoses are reviewed for documentation support, sequencing, and alignment with the home health plan of care before the record is returned to your team.

No. We prepare the fill-in draft and review it; final review, approval, dating, and signature always remain with the agency’s authorized licensed clinician.

Typically the OASIS, physician orders, referral and clinical documentation, and any supporting records. More complete documentation supports a more consistent draft.

Under MD-led oversight, the draft is checked against the OASIS and clinical record for diagnosis support, order consistency, and documentation alignment.

No. We provide review findings and correction recommendations; the licensed clinician makes any final changes and approves the assessment.

The OASIS assessment plus supporting clinical and referral documentation. More complete records support a more thorough review.

Inconsistencies between the OASIS and the clinical record, unclear or missing documentation, and items that may need clinician follow-up.

No. We provide QA findings and correction recommendations; the licensed clinician and agency make any final corrections.

Referral records, physician documentation, OASIS, medication lists, and other supporting clinical records.

As clear QA findings with correction recommendations your team can act on before finalizing the chart.

Coding is returned within 2 business days; a full coding-plus-485 bundle within 5 business days. The clock starts the moment you submit the chart in Boltflo. Cases inside the Medicare 20-day window are flagged urgent and move to the front of the queue.

Through Boltflo, our secure case portal. Log in, enter the patient, pick the service — ICD-10 coding, 485 drafting, or both — and attach the paperwork. No email chains, no fax, no wondering where a chart is.

We place a hold and tell you exactly what we need. You answer in the portal — attach the file or reply to the question — and work resumes. Every hold shows how long it has been waiting on your side.

Request a correction from the case in Boltflo — coding, 485, or both — and track it to resolution. When a physician order adds a discipline, record it in the case and we adjust. Every episode for a returning patient links to the prior ones by MR number.

Monthly, with an itemized invoice that lists every case. You can download or print it from the portal.

Boltflo is HIPAA-aware by design. Your data is yours — no agency ever sees another agency’s cases, and every action on a chart is logged with who did it and when.

Request access to Boltflo, our secure case portal, through the contact page or by calling (818) 836-1515 — we will have you set up the same day. Your team gets its own logins, and you can submit your first chart in about two minutes. Please do not send patient information through the contact form.